911 Dispatch Unit

Mission Statement:

The Emergency Communications Center serves as the vital link for Police, Fire, and Emergency Medical Services to the citizens and visitors of the Village of Bradley. Our Telecommunicators provide superior public safety dispatch services with a commitment to excellence. We strive to continuously improve the quality of services we provide through ongoing training, public education, and technological improvements to better serve our community, now and in the future. 


Background 

The Village of Bradley Emergency Communications Center is staffed by 10 full time Telecommunicators providing 911 Police and Fire dispatch services to all residences and businesses in the Village. Bradley is one of three PSAP’s (Public Safety Answering Point) in Kankakee County. The other two are Bourbonnais Police, and KanComm, the city/county consolidated center in Kankakee. All three centers are NG-911 (Next Generation 911) ready and are awaiting construction of the statewide emergency services network. Once constructed, NG-911 will allow wireless callers to text 911, or even send video of the emergency situation.

The Village has implemented a dispatcher certification program in conjunction with the Association of Public Safety Officials (APCO) to provide the latest and most comprehensive training and continuing education for our staff. APCO is the world’s largest public safety communications organization. Partnering with APCO will help our Telecommunicators keep pace in an ever changing world of technology and allow us to offer the best possible emergency service communications to the residents and visitors of our community.

Beginning in 2014, We will be offering public education to our elementary school children on the proper uses of 911, when and when not to call 911, and how they can help us by knowing what information is needed when calling 911. Our 911 for kids program will provide a fun and interactive examples on how 911 works and what to do in an emergency.